1. Acceptance of Terms
Welcome to Bramble Voyage. These Terms of Service ("Terms") govern your use of our website bramblevoyage.com and your participation in our guided food tours in Singapore. By booking a tour or using our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services or website.
2. About Our Services
Bramble Voyage provides guided food tours in Singapore's Chinatown and Little India neighborhoods. Our services include:
- Guided walking tours with local food tastings
- Cultural and historical commentary
- Access to local vendors and restaurants
- Small group experiences (maximum 8 participants)
3. Booking and Payment
3.1 Reservations
Tour bookings can be made through our contact form on the website or by contacting us directly. All bookings are subject to availability and confirmation by Bramble Voyage.
3.2 Payment Terms
- Full payment is required at the time of booking
- Prices are quoted in Singapore Dollars (SGD)
- Payment can be made via bank transfer, PayNow, or cash
- Prices are subject to change without notice
3.3 Confirmation
Bookings are confirmed upon receipt of full payment. You will receive a confirmation email with tour details, meeting point, and contact information.
4. Cancellation and Refund Policy
4.1 Cancellation by Customer
- More than 48 hours before tour: Full refund minus 10% administrative fee
- 24-48 hours before tour: 50% refund
- Less than 24 hours before tour: No refund
- No-show: No refund
4.2 Cancellation by Bramble Voyage
We reserve the right to cancel tours due to:
- Insufficient bookings (minimum 2 participants required)
- Severe weather conditions
- Safety concerns
- Force majeure events
In case of cancellation by us, you will receive a full refund or the option to reschedule to another date.
5. Tour Participation Requirements
5.1 Age Requirements
- Children under 8 years are not permitted on tours
- Children aged 8-17 must be accompanied by an adult
- Children under 12 receive a 20% discount
5.2 Physical Requirements
- Tours involve 2-3 hours of walking on city streets
- Participants must be able to walk at a moderate pace
- Please inform us of any mobility concerns when booking
5.3 Dietary Restrictions
- Please inform us of allergies or dietary restrictions when booking
- We will make reasonable efforts to accommodate dietary needs
- Some dietary restrictions may limit food tasting options
6. Participant Responsibilities
By participating in our tours, you agree to:
- Arrive at the designated meeting point on time
- Follow the guide's instructions and safety guidelines
- Behave respectfully toward guides, vendors, and other participants
- Inform us of any medical conditions that may affect your participation
- Take responsibility for your personal belongings
7. Safety and Liability
7.1 Assumption of Risk
Participation in food tours involves inherent risks including but not limited to:
- Food allergies and reactions
- Pedestrian traffic and street conditions
- Weather-related hazards
- Crowded public spaces
7.2 Limitation of Liability
To the maximum extent permitted by law, Bramble Voyage's liability is limited to the cost of the tour. We are not liable for:
- Personal injury or illness
- Loss or damage to personal property
- Consequential or indirect damages
- Food-related allergic reactions
7.3 Insurance
We recommend that all participants have appropriate travel and health insurance. Bramble Voyage does not provide insurance coverage for participants.
8. Photography and Media
During tours, we may take photographs or videos for promotional purposes. By participating, you consent to:
- Being photographed or filmed during the tour
- Use of your image in our marketing materials
- Sharing of images on our website and social media
If you prefer not to be photographed, please inform your guide at the start of the tour.
9. Weather Policy
Tours operate rain or shine, as Singapore's covered walkways and indoor venues provide shelter. In case of severe weather warnings, we may:
- Modify the tour route
- Reschedule the tour
- Provide full refunds if cancellation is necessary
10. Group Size and Private Tours
- Regular tours have a maximum of 8 participants
- Minimum 2 participants required for tours to proceed
- Private tours are available upon request with different pricing
- Group discounts may be available for 6+ participants
11. Intellectual Property
All content on our website, including text, images, logos, and tour descriptions, is the property of Bramble Voyage and protected by copyright laws. You may not:
- Copy or reproduce our content without permission
- Use our brand name or logo without authorization
- Create derivative works based on our content
12. Privacy and Data Protection
Your personal information is collected and used in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.
13. Communication and Contact
Official communications from Bramble Voyage will be sent to the email address provided during booking. You are responsible for:
- Providing accurate contact information
- Checking email for tour updates
- Informing us of any contact information changes
14. Force Majeure
Bramble Voyage is not liable for failure to perform services due to circumstances beyond our control, including:
- Natural disasters
- Government regulations or restrictions
- Public health emergencies
- Transportation strikes or disruptions
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new Terms.
16. Governing Law and Dispute Resolution
These Terms are governed by Singapore law. Any disputes will be resolved through:
- Good faith negotiation between parties
- Mediation if negotiation fails
- Singapore courts as the final recourse
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Information
For questions about these Terms or our services, please contact us: